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We want to help you protect yourself against scams

The Arcadia Credit Union will NEVER email or call you and ask you for any personal information, such as your User ID, password, Social Security number, ATM PIN number, etc, etc.  You may be asked to verify your identity when you initiate a call to the Credit Union.

Fake Caller ID Numbers:

In a new phishing scam, con artists are using phony caller ID numbers to solicit personal information and money.  Thanks to phony caller IDs, the "spoofers" are able to convince victims that they're receiving a call from a bank, credit union or credit card company.  The scammers use this technique to acquire sensitive personal and financial information, or even money, from their victims.

The frightening aspect of this scam is that few people would ever think that the names and phone numbers appearing on their caller ID screens were not genuine.  However, scammers are already using phony caller IDs and are posing as representatives of credit unions, credit card companies and government agencies. 

Unfortunately, anyone with internet access and a few dollars can find a number of legal online services that supply fake caller ID numbers.  ScamBusters.org reports that in just a few minutes of research revealed several services that tout the "benefits" of caller spoofing, including:

• Maintaining the privacy of your caller ID number

• Changing your voice to sound like a male or female

• Fooling friends and business associates

• One firm claims its technology is suited to individuals in certain law enforcement related professions, while another advertises its services as inexpensive, easy to use, and great for "business or fun".

How to protect yourself:

• Do not assume that the information displayed on your phone, regarding who the caller is, is accurate.  It can easily be spoofed.

• Never give out personal or financial information over the telephone unless you know EXACTLY whom you are dealing with

• If you have doubts about who is on the phone, call back the financial institution or credit card company with the phone number from a phone book, etc.

• If you become a victim of phishing, call the credit union right away.  We can help you stop this process immediately.

Another scam:

At least one Wisconsin credit union has reported that members and others have received bogus "phishing" emails claiming to be from the credit union itself.  Embedded within the email is a link to a spoofed website that appears to be the credit union's legitimate site.  Once the member is redirected to the spoofed website, the scan email asks the member to fill in required information to keep his/her credit/debit cards or online banking active.  The spoofed website asks for name, account number, card numbers and other sensitive account information.

Because a spoofed website can have a very authentic appearance, members may be lulled into giving up their credit and debit card information, including PINs.

In a new twist of this scam, members may get emails telling them that they will be given cash for answering questions in an online customer satisfaction survey.  A link sends the member to a spoofed website.  The catch is that to credit the reward to the member, the spammer needs a credit union User ID and password, as well as a credit card number, expiration date, three digit security number, Social Security number, ATM PIN number, zip code, mother's maiden name and email address.  The ploy of using a cash reward for a customer service survey can be an effective phishing lure.

When you use the Arcadia Credit Union website, you can be sure you are on the Credit Union's website by looking in the address bar in your browser (Internet Explorer, Netscape Navigator, Google Chrome or Firefox).  You will see either www.arcadiacu.com  or https://asp.datamatic.net as the prefix of the web address.  Either of these two prefixes means that you are on the Arcadia Credit Union web site.  Any other prefixes in the address bar are fraudulent. 

If you have any questions, feel free to contact us at 1-800-325-2126.

Arcadia Credit Union~ Founded in 1963~Serving Trempealeau, Buffalo, Chippewa, Eau Claire, Jackson, and La Crosse Counties in WI along with Winona County in MN