Online Access
Frequently Asked Questions
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How do I sign up?
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Stop by Credit Union or call a Customer Services
Representative at 608-323-2126 or 800-325-2126 to set up online
access. You will be mailed a temporary password to use.
The first time you sign in, you will be asked to change your
password to one you will select. |
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How long can I be online?
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There is no time limit on how long you can
be logged into CU On-line; however, to ensure the security of
your accounts, we will automatically log you off if you are
inactive for six (6) minutes.
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How many transactions or
inquiries can I do?
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Inquiries and most transactions are
unlimited. Account restrictions, which are explained in the
disclosures which you received when you opened your account,
apply to on-line access.
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What types of transactions can I
do?
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Obtain
balances, and other details, on all of your accounts |
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Make transfers
between accounts |
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Make loan
payments |
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Review account
activity |
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How current is the information?
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The available balances are real-time and
will change throughout the day based on your account's activity.
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When will my transfers take
place?
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All transfers happen immediately.
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Can I transfer funds from my
account to my spouse's account?
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Yes. You should be able to transfer funds
between all accounts on which you are a joint owner. If an
account on which you are a joint owner is not showing up on the
transfer screen, please contact a Customer Services
Representative at 608-323-2126, or 800-325-2126, to have it
setup.
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Do I have to log off?
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When you are finished using Arcadia Credit
Union online, you should use the Logoff button. If this is not
done, you will automatically logged off after six (6) minutes of
inactivity. If you are automatically logged off, every
transaction that you have done was instantly posted to your
account. Nothing is lost or undone if you are automatically
logged off.
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How far back does the history go?
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You can view the last four months of
account activity through CU On-line Access
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Is there a way to authorize
someone else to use my account?
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No. The only way that someone else can
access your account is if you give them your account number and
password. However, this would allow that person to access your
account whenever they wanted to and let them do whatever they
wanted to. We suggest that you do not share your account number
or password with anyone.
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What if I forget my password?
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If you forget your CU On-line password,
contact a Customer Services Representative at 608-323-2126 or
800-325-2126.
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Can I use CU On-line
outside the United States? |
Yes. Since the online access is an
Internet based program, it is available worldwide.
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Do I need to install any special
software?
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No. All you need is a computer and an
Internet Service Provider (ISP). If you currently have Internet
access, you will be able to access your accounts on our Internet
website.
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What is the required computer
equipment, software and browser?
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To access your account online, all
you need is internet access. It is recommended that your
browser be able to handle 128 bit encryption which would be
Internet Explorer 5.0 or higher and Netscape Navigator 5.0 or
higher. Click here for our security policy.
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How secure is online access?
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The site is secured using SSL (secure
sockets layer) technology with 128 bit encryption. Click here
for our security policy.
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