At least one Wisconsin credit union has reported that members and others have received bogus "phishing" emails claiming to be from the credit union itself.  Embedded within the email is a link to a spoofed website that appears to be the credit union's legitimate site.  Once the member is redirected to the spoofed website, the scan email asks the member to fill in required information to keep his/her credit/debit cards or online banking active.  The spoofed website asks for name, account number, card numbers and other sensitive account information.

Because a spoofed website can have a very authentic appearance, members may be lulled into giving up their credit and debit card information, including PINs.

In a new twist of this scam, members may get emails telling them that they will be given cash for answering questions in an online customer satisfaction survey.  A link sends the member to a spoofed website.  The catch is that to credit the reward to the member, the spammer needs a credit union User ID and password, as well as a credit card number, expiration date, three digit security number, Social Security number, ATM PIN number, zip code, mother's maiden name and email address.  The ploy of using a cash reward for a customer service survey can be an effective phishing lure.

When you use the Arcadia Credit Union website, you can be sure you are on the Credit Union's website by looking in the address bar in Internet Explorer or Netscape Navigator.  You will see either www.arcadiacu.com  or https://asp.datamatic.net as the prefix of the web address.  Either of these two prefixes means that you are on the Arcadia Credit Union web site.  Any other prefixes in the address bar are fraudulent. 

If you have any questions, feel free to contact us at 1-800-325-2126.