(updated August 5, 2020)
UPDATES ON OUR BUILDING STATUS AND LOBBY CLOSURE
The employees at Arcadia Credit Union want to sincerely thank all of our loyal members for their support and understanding over the past several months while our lobby has been closed.
We miss our members and can’t wait to welcome you back to see us and show off our new building.
At this time, our intended lobby re-opening will take place in November 2020, with the completion of our construction.
During the current phase of construction, we are not able to allow for appropriate social distancing, as suggested by the CDC and local health departments. Therefore, Arcadia Credit Union has chosen to do what we feel to be the safest option for our employees, members, and community and that is keeping our lobby closed with some services available by appointment.
Our phones are fully staffed. If you have any questions or need to make an appointment, someone will be available to take your call.
WAYS WE’RE HERE TO SERVE YOU
Our member service staff is excited to continue welcoming you to visit us through our drive-up!
- We have four, full-service lanes, available.
Online Banking Services
- Transfer money, check balances, pay bills, and coming in mid-August you will be able to deposit checks without ever coming to our office!
- Watch our website and Facebook page to learn more about our new Remote Deposit Capture service.
- If you have any questions about our online services or want to sign-up, we encourage you to call our office.
- Many documents can now be signed electronically through a secure email.
- If you have a document that needs to be signed, speak with a member service representative or loan officer to see what options are available.
Scheduled, In-Person Appointments (Safe Deposit Box Access, New Account Opening, Loan Closings)
- We may ask if you’ve been sick or recently exposed to anyone with COVID-19.
- You will be asked to use hand sanitizer when entering the building.
- Masks will be required if you visit us in-person. Please understand that for security reasons, you will be asked to briefly lower your mask to identify yourself prior to entering the building.
We remind you that if you have experienced any signs of illness including sneezing, coughing, sore throat, fatigue, headache, or fever that you refrain from visiting our office and utilize one of the remote services mentioned above.
- There are several acts of fraud being committed that exploit government programs specifically linked to state unemployment benefits and payment protection loans and grants for small businesses. The scammers will target what are referred to as "money mules", convicing unsuspecting people to allow funds to be deposited into their accounts and then asked to withdraw the funds and wire or send those funds via other means back to the fraudster. Sometimes these fraudsters portray themselves as military personnel overseas, as someone living in another state or even as someone you know. If you believe that you have been targeted by one of these schemes contact Arcadia Credit Union immediately at 608-323-2126 or 1-800-325-2126.
- Be wary of any contact you receive from anyone requesting personal information. There are several reports of fraud related to the recent COVID-19 pandemic. Indentity theft can become more prevalent during times of uncertainty. Prior to giving out any personal information please call us directly to confirm you are speaking with a representative of Arcadia Credit Union.
- The Coronavirus(COVID-19) has been a windfall for fraudsters as they exploit the global need for knowledge on the virus. Beware of phishing emails that appear to come from the Centers for Disease Control (CDC) and the World Health Organization (WHO). Fraudsters have also created fake websites to exploit Johns Hopkins University's interactive Coronavirus dashboard to spread malware. If you believe you have been victim to any scam call us immediately.
- Carrying cash or storing it in your home is risky. If your money is lost, stolen or destroyed it cannot be replaced. Your funds are federally insured by NCUA up to $250,000 and are backed by the United States government when deposited in an insured credit union such as Arcadia Credit Union. You will continue to have access to your funds. If you have any questions about how Arcadia Credit Union protects your money don't hesitate to call us.