COVID-19 Information and Updates
Update: May 14, 2020
In response to the Wisconsin Supreme Court’s ruling on Governor Ever’s stay-at-home order, Arcadia Credit Union has made the difficult decision to keep our lobby closed for the time being. The health and safety of our employees and community is one of our biggest priorities right now. Our team is working hard to ensure we are prepared, responsible and safe in re-opening our lobby service.
Arcadia Credit Union understands that having our lobby closed has been an inconvenience for many. We appreciate your understanding and patience with us as we follow the changes in guidance from our state and local governments.
Watch our website and Facebook pages for service updates.
Change to Lobby Access/Hours
To aid against the spread of COVID-19 (Coronavirus) Arcadia Credit Union has made the difficult decision to close its lobby, effective Thursday, March 19th until further notice. Our drive-up will remain open with normal business hours. Our staff is here and ready to answer any questions or concerns you may have.
Please remember you can check balances, make transfers, use bill pay and apply for accounts online by visiting our website at arcadiacu.com.
Available by appointment only:
- Loan meetings/closing
- New accounts
- Safe deposit box access
- Essential business transactions that cannot be completed through our drive-up, online banking or by telephone.
Please call 608-323-2126 or 1-800-325-2126 to schedule an in-person appointment.
Arcadia Credit Union remains committed to serving its members during this time of uncertainty. We apologize for any inconvenience this may cause and ask that you are patient with us as we navigate through these unprecedented times.
- Be wary of any contact you receive from anyone requesting personal information. There are several reports of fraud related to the recent COVID-19 pandemic. Identity Theft can become more prevalent during times of uncertainty. Prior to giving out any personal information please call 608-323-2126 or 1-800-325-2126 to confirm you are speaking with a representative of Arcadia Credit Union.
- The Coronavirus (COVID-19) has been a windfall for fraudsters as they exploit the global need for knowledge on the virus. Beware of phishing emails that appear to come from the Centers for Disease Control (CDC) and the World Health Organization (WHO). Fraudsters have also created fake websites to exploit Johns Hopkins University's interactive Coronavirus dashboard to spread malware. If you believe you have been a victim to any scam call us immediately.
- Carrying cash or storing it in your home is risky. If your money is lost, stolen or destroyed it cannot be replaced. Your funds are federally insured by NCUA up to $250,000 and are backed by the United States government when deposited in an insured financial institution such as Arcadia Credit Union. You will continue to have access to your funds. If you have any questions about how Arcadia Credit Union protects your money don’t hesitate to call us.
Be wary of any contact you receive from anyone requesting personal information. There are several reports of fraud related to the recent COVID-19 pandemic. Identity Theft can become more prevalent during times of uncertainty. Prior to giving out any personal information please call 608-323-2126 or 1-800-325-2126 to confirm you are speaking with a representative of Arcadia Credit Union.
We continue to follow developments about COVID-19. At this time there are no changes to our hours of operation or in-person service. However, we are working to ensure our members and staff remain safe. We have advised our employees to follow the public health authorities guidance regarding hygiene and personal travel. Hand sanitizing stations are available in our lobby. We encourage anyone feeling ill to refrain from visiting us in person. If you decide to limit your exposure, we have technology in place that will allow you to complete most transactions via telephone or via online banking.