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Alert

(updated November 18, 2020)

The safety of our members and staff remains our top priority at Arcadia Credit Union.  Due to the increased cases of COVID-19 in Trempealeau County and the surrounding areas, we will be keeping our lobby closed and postponing our Grand Opening to a later date.

As always, we are simply a phone call away.  If you have not already done so, we encourage you to sign up for our online banking services and mobile check deposit.  By using these services, you can complete many transactions without ever leaving home.

In-person appointments can be made; however, they will be limited to no longer than 15 minutes.  We will have hand sanitizer available and masks are required when entering our building. Many documents, including loan documents, can be signed electronically.  Speak with our Loan Officers or Member Service Representatives to learn more.

Be vigilant, scammers are looking to capitalize on COVID-19.  Arcadia Credit Union is committed to keeping your money safe. Please call us if you believe you have been a victim or may have given out personal information.

We thank all of our members for your patience and flexibility as we navigate this challenging time. COVID-19 will not stop us from continuing our mission of quality service, low/no fees and great rates.

Sincerely,

The Board and Staff of Arcadia Credit Union

 

REMINDER: If you have experienced any signs of illness including sneezing, coughing, sore throat, fatigue, headache, or fever that you refrain from visiting our office and utilize one of the remote services mentioned above. 

ADDITIONAL INFORMATION

  • There are several acts of fraud being committed that exploit government programs specifically linked to state unemployment benefits and payment protection loans and grants for small businesses.  The scammers will target what are referred to as "money mules", convicing unsuspecting people to allow funds to be deposited into their accounts and then asked to withdraw the funds and wire or send those funds via other means back to the fraudster.  Sometimes these fraudsters portray themselves as military personnel overseas, as someone living in another state or even as someone you know.  If you believe that you have been targeted by one of these schemes contact Arcadia Credit Union immediately at 608-323-2126 or 1-800-325-2126.   
  • Be wary of any contact you receive from anyone requesting personal information.  There are several reports of fraud related to the recent COVID-19 pandemic.  Indentity theft can become more prevalent during times of uncertainty.  Prior to giving out any personal information please call us directly to confirm you are speaking with a representative of Arcadia Credit Union.
  • The Coronavirus(COVID-19) has been a windfall for fraudsters as they exploit the global need for knowledge on the virus.  Beware of phishing emails that appear to come from the Centers for Disease Control (CDC) and the World Health Organization (WHO).  Fraudsters have also created fake websites to exploit Johns Hopkins University's interactive Coronavirus dashboard to spread malware.  If you believe you have been victim to any scam call us immediately.
  • Carrying cash or storing it in your home is risky.  If your money is lost, stolen or destroyed it cannot be replaced.  Your funds are federally insured by NCUA up to $250,000 and are backed by the United States government when deposited in an insured credit union such as Arcadia Credit Union.  You will continue to have access to your funds.  If you have any questions about how Arcadia Credit Union protects your money don't hesitate to call us.